Your services from Water Choice changed on 1 July 2018 following the transfer of customers to Castle Water. Castle Water has now assumed responsibility for your water services - this will include billing, account management, meter reading, payments and customer service.


For all your account enquiries up to 30 June 2018:

Call: 0333 000 9988 between 8am and 5.30pm


For all your account enquiries from 1 July 2018:

Call: 01250 718 700 between 8am and 6pm



You can find out more about this change, via our frequently asked questions document here.


We have a range of payment options available to make paying for your bill as easy as possible.

Automated payment line

Quick, simple and available 24 hours a day! Just pick up the phone, and make sure you have your credit/debit card and your customer account number at the ready.

0333 000 0088

Online banking

To make a BACS payment directly from your bank, please use our sort code and account number below. Please remember to use your account number (you’ll find this at the top of your bill) as the reference so we know where the payment has come from.

Sort code: 40-11-60

Bank Account Number: 51030035

At your bank

Use the giro slip on your bill to make a payment the next time you visit your bank. You can also make payment at any HSBC bank for free.

By cheque

If you wish to pay by cheque, simply put it in an envelope along with a note of your account number, and post it to:

South East Water, Payment Processing Department, PO BOX 305, Sheffield, S95 1AP.

If your cheque is for multiple accounts then please ensure you include all giro slips for each account.

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