How it used to work
For some customers, water-only providers have historically billed for their water supply, and wastewater providers have billed customers for their wastewater services. Whilst the existing wholesalers will still be responsible for the pipework and sewerage network, Water Choice (as your retailer) will now be able to offer you both facilities.

The dual service
From April, the new market means customers can choose one supplier for water and wastewater services. This will give our customers the convenience of a dual service, with a single point of contact, and in many cases, a single bill. This will help our customers save time and money on administration, leaving them free to concentrate on running their business.

How it works
Wastewater comprises of toilet and kitchen waste, water from washing your hands or even rainwater that enters the sewer.

As a business, you are required to pay for this service, in addition to your fresh water supply. This facility is provided by the wastewater wholesaler, with Water Choice providing billing, customer support and account management.

Got a problem with your wastewater or drainage? Click here for advice or call us on 0333 000 0088. Lines are open Monday to Friday, 8am to 5:30pm.

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